Patient Advisor – Full and part time vacancies

Full time: 37hrs, covering Mon – Fri, 1 Saturday in 4.
Part time: Mondays and Wednesdays 7.45am till 18.15pm, 19.50hrs + 1 Saturday in 4

Are you passionate about delivering exceptional patient care? Are you a people person with excellent communication skills? Devonshire House, a renowned private specialist dental practice in the heart of Cambridge, is seeking a dedicated and personable Patient Advisor to join our team.

Devonshire House is committed to providing high-quality dental care in a comfortable and welcoming environment. Our practice prides itself on delivering personalized care tailored to each patient’s needs. With a focus on patient satisfaction and comprehensive dental services, we strive to exceed expectations at every visit.

Job Description:

As a Patient Advisor, you will be the first point of contact for our patients, providing outstanding customer service and support throughout their journey with Devonshire House. Your responsibilities will include:

Greeting patients with warmth and professionalism
Managing appointment bookings and scheduling
Answering phone calls and responding to inquiries
Providing information about our services and treatment options
Handling patient registrations and administrative tasks
Assisting with billing and insurance queries
Collaborating with our dental team to ensure a seamless patient experience
Maintaining a clean and organized reception area

What Devonshire House can offer you:

6.6 weeks annual leave including bank holidays
Holiday bonus scheme
Pension scheme
Employee and family discounted dental treatment after 1 year of service
Opportunity to work within a friendly working environment and experienced team
Opportunity to progress
Comprehensive training and ongoing support
Full uniform
Referral bonus scheme for introducing new team members
Company events such as Summer BBQ and Christmas party

Requirements:

Previous experience in a customer service or receptionist role, preferably in a healthcare setting
Excellent communication and interpersonal skills
Strong organizational abilities with attention to detail
Proficiency in computer skills and knowledge of dental software (preferred but not required; training will be provided)
Ability to work efficiently in a fast-paced environment
Empathy and compassion for patients’ needs and concerns
Fluent in English

If you are enthusiastic about making a positive impact on patient’s lives and thrive in a dynamic team environment, we want to hear from you! Join Devonshire House and become part of a dedicated team committed to excellence in dental care.

Apply here

To apply, please submit your CV and covering letter using the application form below detailing your relevant experience and why you are passionate about joining our team. Please get in touch with our recruitment team today to find out more at recruitment@riverdalehealthcare.com

We look forward to welcoming the newest member of Devonshire House!