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Patient Advisor Vacancy

Are you passionate about delivering exceptional patient care? Are you a people person with excellent communication skills? Devonshire House, a renowned private specialist dental practice in the heart of Cambridge, is seeking a dedicated and personable Patient Advisor to join our team.

Devonshire House is committed to providing high-quality dental care in a comfortable and welcoming environment. Our practice prides itself on delivering personalized care tailored to each patient’s needs. With a focus on patient satisfaction and comprehensive dental services, we strive to exceed expectations at every visit.

Job Description:

As a Patient Advisor, you will be the first point of contact for our patients, providing outstanding customer service and support throughout their journey with Devonshire House. Your responsibilities will include:

  • Greeting patients with warmth and professionalism
  • Managing appointment bookings and scheduling
  • Answering phone calls and responding to inquiries
  • Providing information about our services and treatment options
  • Handling patient registrations and administrative tasks
  • Assisting with billing and insurance queries
  • Collaborating with our dental team to ensure a seamless patient experience
  • Maintaining a clean and organized reception area

What Devonshire House can offer you:

  • 6.6 weeks annual leave including bank holidays
  • Holiday bonus scheme
  • Pension scheme
  • Employee and family discounted dental treatment after 1 year of service
  • Opportunity to work within a friendly working environment and experienced team
  • Opportunity to progress
  • Comprehensive training and ongoing support
  • Full uniform
  • Referral bonus scheme for introducing new team members
  • Company events such as Summer BBQ and Christmas party


  • Previous experience in a customer service or receptionist role, preferably in a healthcare setting
  • Excellent communication and interpersonal skills
  • Strong organizational abilities with attention to detail
  • Proficiency in computer skills and knowledge of dental software (preferred but not required; training will be provided)
  • Ability to work efficiently in a fast-paced environment
  • Empathy and compassion for patients’ needs and concerns
  • Fluent in English

If you are enthusiastic about making a positive impact on patient’s lives and thrive in a dynamic team environment, we want to hear from you! Join Devonshire House and become part of a dedicated team committed to excellence in dental care.

Apply here

To apply, please submit your CV and covering letter using the application form below detailing your relevant experience and why you are passionate about joining our team. Please get in touch with our recruitment team today to find out more at  recruitment@riverdalehealthcare.com 

We look forward to welcoming the newest member of Devonshire House!