Advice for Patients Attending Devonshire House

The whole team at Devonshire House continues to work hard to ensure that your visit to the dental practice will be a pleasant, effective, and most importantly a safe experience. We continue to carefully manage the risk of virus particle contamination in all areas of the building and surgeries.

If you are unwell for any reason it is better to not come to the Dental Practice. If you suspect you have symptoms of COVID-19 please reschedule your appointment.

How we will look after you before, during and after your visit  

Before your appointment:

Our reception team will call you to complete as much of the necessary administration as possible before your visit and you will be asked to complete a medical health form prior to your appointment. They will confirm who will be treating you and which practice your appointment will be at as well as the date and time.

    Preparation at home and what to bring with you:

    We encourage you to:

    • Clean your teeth at home before attending your appointment.
    • Complete any paperwork at home and have it ready to hand to our Receptionist on arrival.
    • If you have a removable appliance or a retainer please bring this to all of your dental appointments together with medications such as inhalers, epipens and heart medications in case you need them.
    • Please come with adequate clothing for a chilly environment even on a warm day.

    On Arrival:

    On arrival at our main practice at Queen Edith’s Way

    Devonshire House
    • On arrival please speak with one of our patient advisors in reception to check in.
    • Please make yourself comfortable in our sitting room prior to your appointment. If you would prefer to wait in your car, please ensure you have checked in at reception first to let us know that you have arrived.
    • You are not required to wear a mask, but masks will be available if you wish to do so.
    • Many of us looking after you may still choose to wear a mask.

    On arrival at our out of town Copley practice

    • Please park in the Devonshire House patient parking bays opposite the practice and remain in your car. On arrival, please phone us to let us know that you have arrived and a member of our team will come out to your vehicle to collect you. If you do not have a vehicle to wait in, you are welcome to wait in reception where limited seating is available.
    • You are not required to wear a mask, but masks will be available if you wish to do so.
    • Many of us looking after you may still choose to wear a mask.

    Your Appointment:

    • Your dental surgery will have been prepared to provide a safe environment for you.
    • We will ask you to place your personal belongings in a plastic box.
    • We use air purifying units in our surgeries which add a bit of background noise to the room, and your dentist and nurse will be speaking through their masks so please let us know if you are unable to hear us clearly.
    • If you are wearing a mask, we will ask you to remove it at the beginning of your appointment.
    • After your appointment please go to reception to settle your fee and book any further appointments.

    Devonshire House is the best dental practice I’ve ever come across. They do amazing work on teeth, and their attention to hygiene during covid has been exemplary. They have stayed open and made very sure everyone has been kept safe during appointments. I cannot recommend them highly enough.

    We have just had our first dental checkups since the Covid pandemic hit and were favourably impressed by all the new procedures and equipment Devonshire House have put in place for staff and patient safety. Despite all the new equipment and safety protocols, it all felt under control and relaxed rather than anxious. Our checkups were done very quickly and efficiently and with Devonshire House’s customary friendliness. We have full confidence that they’ve nailed the “new normal” Covid procedures. They’ve been named the best dental practice in national surveys, and they continue to achieve the highest standards. A hugely impressive investment in safety yet without feeling in any way ‘rule-bound’.