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Keeping your information safe

Policies and procedures

We have a number of important policies that detail how we provide care and our services.  Please ask Fiona McGlashan our Data Controller if you would like to see copies of our related policies.

Protecting your information

We aim to provide you with the highest quality of dental care and customer service.  To do this we need to keep records about you, your health and the care or services we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

Basic details such as:

  • Name and address
  • Contact details
  • Date of birth
  • Next of kin
  • Records about your dental treatment, health history and medical treatment
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other healthcare providers

Your right to view your clinical records

You have the right to view your clinical records free of charge. Your request must be made in writing to our Data Controller.  A copy will be provided within one month.  


You have the right to confidentiality.  Dental healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.   All of our staff contracts of employment contain a requirement to keep patient information confidential.

Our guiding principle is that we hold your records in strict confidence.