1. Home
  2. »
  3. Customer Service Apprentice Vacancy

Customer Service Apprentice Vacancy

Are you looking to kick-start your career in customer service? Do you have a passion for helping others and a desire to learn in a dynamic environment?

Devonshire House, is a prestigious private specialist dental practice located in Cambridge, is seeking a motivated and enthusiastic Customer Service Apprentice to join our team.

About us:

Devonshire House is dedicated to providing top-quality dental care with a focus on patient comfort and satisfaction. Our practice boasts a welcoming and supportive atmosphere where every team member plays a vital role in delivering exceptional service. Join us and embark on an exciting journey in the world of customer service within the dental industry.

Job Description:

As a Customer Service Apprentice, you will have the opportunity to learn and grow while gaining valuable hands-on experience in a professional setting. Your responsibilities will include:

  • Assisting with greeting and welcoming patients
  • Learning to manage appointment bookings and schedules Providing basic information about our services and treatments
  • Shadowing experienced staff to understand administrative tasks
  • Assisting with maintaining a clean and organised reception area
  • Answering phone calls and directing inquiries to the appropriate staff members
  • Collaborating with the team to ensure a positive patient experience
  • Participating in training sessions and workshops to enhance customer service skills

What Devonshire House can offer you:

  • 6.6 weeks annual leave including bank holidays
  • Pension scheme
  • Employee and family discounted dental treatment after 1 year of service
  • Opportunity to work within a friendly working environment and experienced team
  • Opportunity to gain valuable experience and kick-start your career
  • Supportive and inclusive work environment
  • Hands-on training and mentorship from experienced professionals
  • Full uniform
  • Referral bonus scheme for introducing new team members
  • Company events such as Summer BBQ and Christmas party


  • GCSE’s in English & Maths Grade C or above (equivalent)
  • Strong interpersonal and communication skills
  • Eagerness to learn and grow in a customer service role
  • Ability to work effectively as part of a team
  • Basic computer skills and willingness to learn new software systems
  • Genuine interest in the dental industry and commitment to delivering excellent patient care
  • Professionalism and a positive attitude
  • Fluent in English

If you are a motivated individual with a passion for customer service and a desire to learn, Devonshire House is the perfect place to start your career journey. Join our team and become part of a dynamic environment where your contributions are valued and rewarded.

Apply here

To apply, please submit your CV and covering letter using the application form below outlining why you are interested in the Customer Service Apprentice position at Devonshire House. Please get in touch with our recruitment team today to find out more at  recruitment@riverdalehealthcare.com 

We look forward to welcoming you to our team and supporting you as you embark on an exciting career path in customer service within the dental industry.