Patient Finance Administrator Vacancy

Do you have experience in working in a customer service finance role? Are you used to a busy office environment and good at problem solving with a keen eye for detail? Devonshire House, a renowned private specialist dental practice in the heart of Cambridge, is seeking a patient finance administrator to join their support team.

Devonshire House , part of Riverdale Healthcare, is committed to providing high-quality dental care in a comfortable and welcoming environment. Our practice prides itself on delivering personalized care tailored to each patient’s needs. With a focus on patient satisfaction and comprehensive dental services, we strive to exceed expectations at every visit.

Riverdale Healthcare is a growing independent dental group with a passion for patient care and respect for all our team members. We have strong values which include ‘We Care About People’ and that applies to our teams and patients. What excites us is being able to create a thriving and interesting working environment where you are respected and have fun with your team!

Job Description:

As the Patient Finance Administrator for Devonshire House Dental Practice, you will be responsible for managing the financial interactions between our patients and the practice, ensuring all patient accounts are up to date, handling sensitive information with discretion and professionalism, and providing excellent customer service. This role involves credit control, setting up payment plans, invoicing, reporting, sales ledger management, bank reconciliation, and direct communication with patients. Using financial systems such as Xero and Stripe.

What Devonshire House can offer you:

FTE – £30,160 (actual salary based on 24 hours £18,096)

6.6 weeks annual leave including bank holidays
Holiday bonus scheme
Pension scheme
Employee and family discounted dental treatment after 1 year of service
Opportunity to work within a friendly working environment and experienced team
Opportunity to progress
Comprehensive training and ongoing support
Referral bonus scheme for introducing new team members
Company events such as Summer BBQ and Christmas party

Requirements:

Experience in a Patient Finance Admin role or similar (Essential)
Previously worked with SOE, Stripe and Xero (Desirable)
Dental Experience (Desirable)
Have a positive can-do attitude
Experience of working independently as well as part of a team
Excellent customer service skills
Used to working in a busy office environment with a high-volume workload
Good at problem solving patient accounts
Confident in using Microsoft suite, specifically Excel
Highly organised
Excellent attention to detail
Have confidence to liaise with internal business associates at a senior level
Fluent in English

The successful candidate will be required to work 24 hours per week, flexible days but to meet the needs of the business.

We are an equal opportunities employer and welcome applications from all who fit the requirements of the role.

Reasonable Adjustments:
If you require any additional support or reasonable adjustments throughout the recruitment process, please contact the recruitment department at your earliest convenience at: recruitment@riverdalehealthcare.com

Apply here

To apply, please submit your CV and covering letter using the application form below detailing your relevant experience and why you are passionate about joining our team. Please get in touch with our recruitment team today to find out more at recruitment@riverdalehealthcare.com

We look forward to welcoming the newest member of Devonshire House!